Refund policy

Returns & Refund Policy

We want you to be completely happy with your purchase. If you're not, we offer a 30-day returns policy with a free return label included in every parcel — no restocking fees and no deductions. Exchanges are also accepted on the same terms.

Return Conditions


Return window	30 days from the date of delivery
Product condition	New, unused items only
Restocking fee	None
Return shipping	Free — pre-paid return label included in your parcel
Return method	By post or at a courier drop-off point
Exchanges	Accepted within the 30-day window
Refund method	Same payment method used for the original purchase
Refund timeline	Processed within 5 days of receiving the returned product

Conditions for Return

Original condition: The product must be unused, unmodified, and in the same condition you received it.

Protective film (IMPORTANT): For gloss black products and any product supplied with a protective film, the film must NOT be removed before test-fitting. If the film has been removed, we cannot accept the return.

Complete contents: All fitting kits, hardware, manuals, and accessories must be included.

Notify us: You must contact us within 30 days of delivery to let us know you'd like to return.

Why Must the Protective Film Stay On?

The protective film keeps the gloss surface in perfect, brand-new condition. Once removed, the surface can pick up fingerprints, micro-scratches, or dust that prevent us from reselling the product as new. Test-fit with the film on, confirm the part fits your vehicle, and only peel it off once you're happy.

How to Start a Return

1. Contact us: Email info@aerofinityworks.com or WhatsApp +44 7513 453772 with your order number and the reason for return within 30 days of delivery.

2. Pack the item: Re-pack the product in its original box with all fitting kits, hardware and manuals. Keep the protective film on gloss parts.

3. Send it back: Attach the pre-paid return label included in your parcel and drop the box at any courier point, or book a free collection from your address.

4. Get refunded: We inspect the return on arrival and refund your original payment method within 5 days. You will receive an email confirmation.

Damaged or Missing Items

If your parcel arrives damaged or with missing items, contact us within 72 hours of delivery at info@aerofinityworks.comor via WhatsApp on +44 7513 453772. Include your order number and clear photographs of the damage (both product and packaging). We take responsibility for damage during shipping and will send a replacement or issue a full refund — your choice. We cover the return costs for damaged or faulty items.

Faulty Products

Under the Consumer Rights Act 2015, you have the following rights if your product is faulty:

Time Period	Your Right	What This Means
Within 30 days	Full refund	Reject the product and get your money back.
30 days – 6 months	Repair or replacement	We must try to fix or replace it. If we can't, you get a full refund. The law assumes the fault was there at delivery.
6 months – 6 years	Repair or replacement	You may still claim, but must show the fault was present at delivery (e.g., independent report).

If a product is faulty or misdescribed, we cover all return shipping costs. Contact us before returning.

Changed Your Mind

Return within 30 days using the free pre-paid return label included in your parcel. Full refund with no deductions.

Quick Reference

Situation	What to Do
Changed your mind	Return within 30 days with the free pre-paid label. Full refund, no deductions.
Item arrived damaged	Contact us within 72 hours with photos. We replace or refund and cover return costs.
Items missing from order	Contact us within 72 hours. We send missing items or refund.
Product doesn't fit	Contact us within 7 days with photos. We investigate and resolve.
Product is faulty	Contact us. Your rights depend on when the fault appears (see table above). We cover return costs.
Delivery problem	Contact us within 2 working days. We'll help resolve with the courier.